About CXCO

The Feedback Hub is the survey portal powered by CXCO

CXCO are customer and employee experience experts, helping organisations to use the voice of their most valuable people – their customers and colleagues – to drive improvement and profitable growth. We know what a good experience looks like, and we know what good data capture looks like – we’ve been doing it since 2006.

Leading brands trust us to help them do four things:

Build the evidence

Measure and evidence Consumer Duty outcomes

We capture the data and intelligence you need to demonstrate the outcomes your customers receive.

Hear every voice

Capture customer feedback through a managed programme

Understand what customers go through at every stage of the relationship and convert feedback into practical actions. Uncover insights to fuel the change you need.

Listen to their people

Colleague engagement surveys

Make data-driven decisions about how to improve what colleagues experience and build a connected team that thrives and wants to stay.

Assess CX delivery

Investor In Customers assessments

Leading brands trust IIC assessments to understand the strengths and weaknesses of their CX delivery, and measure the impact. CXCO is an IIC strategic partner.